Thank you for shopping with DriveTron. This policy describes the terms and conditions of DriveTron Tech Limited for customers in the European Union.
Legal entity name: YE TONG
Trading name: DriveTron Tech Limited
Registration number: 77731094
Business address: RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Email: support@drivetronscooter.com
Phone: +8618857482956
By accessing or using our EU website, you agree to the following terms and conditions:
1. General Terms
These Terms of Service apply to all users in the European Union, including browsers, customers, merchants, and content contributors. By using our site, you accept these terms and our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR).
2. Product Information
We strive to provide accurate product information. However, errors may occur. We reserve the right to correct pricing, availability, and product descriptions at any time without notice.
3. Order Acceptance
All orders are subject to acceptance by DriveTron. We reserve the right to refuse or cancel any order for any reason, including pricing errors or product unavailability. If we cancel your order, you will be notified and refunded in full within 14 days, in accordance with EU consumer protection laws.
4. Payment
We accept payments via credit card, Klarna, and other secure methods compliant with EU payment regulations. By placing an order, you authorize DriveTron to charge your payment method for the total order amount. Payments are processed according to our Payment Policy.
5. Shipping and Delivery
For details on shipping methods, fees, and delivery times within the EU, please refer to our Shipping Policy. We offer free shipping on all scooters, with delivery in 1-7 business days. Shipping times may vary depending on location.
6. Returns and Refunds
As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving a reason, as per EU Directive 2011/83/EU. Returns and refunds are processed according to our Shipping Policy. You will be responsible for return shipping costs unless the product is defective or incorrect, in which case DriveTron will cover the costs.
7. Warranty
DriveTron offers a limited warranty for our products, covering defects in materials or workmanship under normal use. Warranty coverage varies by product, with specific durations for frame, batteries, and chargers. Exclusions apply, such as damage from misuse or accidents. For more details, refer to our Warranty Policy. EU consumers are entitled to a minimum 2-year legal guarantee under EU law.
8. Limitation of Liability
DriveTron is not liable for any damages arising from the use of our products or services, including incidental, consequential, or indirect damages, except where such limitations are prohibited by EU consumer protection laws. Our liability is limited to the amount you paid for the product.
9. Indemnification
You agree to indemnify and hold DriveTron harmless from any claims, damages, losses, or expenses arising from your use of our products or services, or from your breach of these Terms of Service, subject to applicable EU laws.
10. Governing Law
These Terms of Service are governed by the laws of the European Union and the member state where DriveTron conducts its EU operations, without regard to conflict of law principles. EU consumers may also benefit from the consumer protection laws of their country of residence.
11. Modifications
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms. EU consumers will be notified of significant changes as required by law.
12. Contact Us
If you have any questions about our Terms of Service, please contact us at support@drivetronscooter.com.
