Payment policy

This Payment Policy outlines the payment terms and conditions for purchases made on DRIVETRON TECH LIMITED.

Address: RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Email: support@drivetronscooter.com
Phone: +8618857482956

Accepted Payment Methods:

We accept a variety of payment methods through our payment processor, Airwallex, to accommodate customers worldwide. The available payment methods include:

1. Credit and Debit Cards: Visa, MasterCard, American Express, JCB (available in select regions).
2. Airwallex Pay: A wallet-based payment method allowing for direct payments using Airwallex account balances, offering benefits like lower fees and faster processing times. Available for customers with sufficient balance in their Airwallex account.
3. Alternative Payment Methods: Various local payment options tailored to specific regions, such as Klarna, WeChat Pay, and others. Availability depends on your location and may vary by region.

Currency:

All prices listed on our website are in USD ($). If you are purchasing from a different region, your payment provider may apply currency conversion fees.

Payment Processing:

All payments are securely processed through Airwallex, ensuring compliance with industry security standards. We do not store or have access to your full payment details.

Order Confirmation:

Upon successful payment, you will receive an order confirmation email with details of your purchase. If you do not receive confirmation within 24 hours, please contact our support team at support@drivetronscooter.com.

Failed or Declined Transactions:

If your payment is declined, please check the following:

1. Ensure your payment details are correct.
2. Verify that you have sufficient funds or credit available in your payment method.
3. Confirm that your chosen payment method is supported in your region.

For further assistance, please contact our support team.

Refunds & Cancellations:

For refund and cancellation requests, please refer to our Refund & Return Policy.

Taxes & Additional Charges:

Prices listed on our website do not include applicable taxes or additional fees. Depending on your location, you may be responsible for local import duties, VAT, or sales taxes imposed by your government.

Contact Us:

If you have any questions about our Payment Policy, please reach out to us at:

Email: support@drivetronscooter.com
Phone: +8618857482956